Hotel Policies

General Terms

Rates attached herein are good for 2 Pax only, the hotel strictly follows the maximum capacity per room type.
Extra person is subject to additional charge and is dependent on the room type you chose.
Guest who are 0-12 years of age are free of charge.
Guest below 21 years old must be accompanied by an adult.
The booking agreement provided by the Hotel, along with the deposit slip used in the purchase, or a photocopy thereof, and a valid I.D. must be presented to the hotel staff during check-in. Failure to do so may result in the reservation not being honored or an alternative method of payment being required by the hotel.
Receipts will not bare the trade name Hotel Ava rather it will bear the company name of the branch.
Hotel has the right to charge the guest for any additional services or damages incurred to the property during their stay.
Please be advised that our website is currently not designed to cater discounts for PWD & Senior Citizen Cardholders. If you wish to use your privilege, kindly book through our email directly at [email protected] or call 09179810084.
Room designs are subject to availability. If you wish to book a specific room design, kindly notify us 7 days in advance by sending us an email at [email protected].

The guests’ check-out date & time will be based on the check-in time of the guest, which is exactly 12-hours upon arrival. For example, guests arriving at 7AM,
will be asked to check out at 7PM on the same day. If the guest arrives at 1PM, the check out time will be 1AM of the following day.
Room stay extensions will be based to the walk in rate of the property.
Please be advised that if you book a 12-hour accommodation for X number of nights, the 12-hours stays will be compressed continuously. If you booked 2 12-hour stays for 2 nights, it will be compressed to a 24 hour stay only.

Booking Fee is NOT refundable. Once the booking has been confirmed, it must be used on the said date. There is no refund for cancellations.
Modifications of bookings such as change of date are allowed but should be made at least 1 day in advance.

- Failure to arrive at the hotel will be treated as a No-Show and no refund will be given.
- If the guest arrives later than the declared time of arrival, she/he will not be reimbursed for any unused portions of his/her reservation, and they will need to check-out on the stipulated time.
- For confirmed reservations with a specific room request, guest will be given a 15-minute leeway. In the absence of the guest after the 15-minute leeway, the specific room requested will be opened to walk-in guests. If the guest arrives and the room has been occupied, the Hotel has the right to choose a different room theme in the same room category with the same rate.

Pets must not be left unattended in the hotel room or suite.
Pets must be fully trained and appropriately restrained by guests.
Pets must be kept on a leash when in hotel premises unless inside the guest’s room.
Guests are responsible for cleaning up after their pet’s inside hotel premises and in the neighborhood.
Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
Guests are responsible for all property damages and/or personal injuries resulting from their pets.
Guests agree to hold the hotel, its owners and operators free from all liabilities and indemnify for the damages suffered as a result of the guest’s pet.
The hotel reserves the right to charge the guest’s account for such incidents.