Hotel Ava

DARE TO MAKE CHANGES

Menu

Required fields are followed by *







HOTEL POLICIES

Welcome to Hotel Ava. To ensure a safe, comfortable, and enjoyable experience for all our guests,
please review and follow the policies outlined below.

Occupancy and Guest Policies

  • Maximum Room Occupancy
    Each room can accommodate a maximum of 2 adults in accordance with the room’s designated sleeping capacity.
  • Extra Person Policy
    Additional guests are subject to an extra charge, depending on the room type booked. Please confirm rates and availability with our reservations team in advance.
  • Children Policy
    • Children 0–12 years old may stay free of charge if sharing the existing bed with an adult
    • Breakfast is not included for children staying under this policy.
  • Minimum Age Requirement
    Guests must be 21 years old or above to check in. Guests must be accompanied by a responsible adult throughout the stay.

Booking and Check-In Policies

  • Required Documents at Check-In
    Guests must present the following:
    • A copy of the Booking Voucher issued by the hotel
    • The deposit slip (or photocopy) used for the reservation
    • A valid government-issued ID.

Failure to present these documents may result in the reservation not being honored or may require alternate payment.

  • Official Receipts
    Receipts will not bear the trade name “Hotel Ava”. Instead, they will show the registered company name of the branch.
  • Incidental Charges and Damages
    The hotel reserves the right to charge for additional services used and for any damages to hotel property during the stay.

Booking and Cancellation Policy

  • Non-Refundable Booking Fee
    All booking fees are non-refundable. Bookings must be used on the scheduled date. No refunds will be issued for cancellations.
  • Booking Modifications
    Date changes are allowed but must be requested at least 2 days prior to arrival. Subject to availability.
  • No-Show Policy
    Guests who fail to arrive will be considered a No-Show, and no refunds will be issued.
  • Late Arrivals
    Guests arriving late will not be reimbursed for any unused portion of their reservation. Check-out remains based on the original check-in time.
  • Room Requests and Grace Period
    Guests with a specific room design request are given a 15-minute grace period from their declared arrival time.
    After this period, the requested room may be assigned to walk-in guests. If the room is no longer available, a different room design within the same category and rate will be provided.

Flexible Check-In Policy

  • Flexible check-in is available, but ETA (Estimated Time of Arrival) must be declared at least 24 hours in advance.
  • Send your ETA and booking details to: [email protected]

12-Hour Stay Policy

  • Each booking is valid for 12 hours from actual check-in time.
    • Example: Check-in at 7:00 AM, check-out at 7:00 PM the same day.
    • Check-in at 1:00 PM, check-out at 1:00 AM the next day.
  • Room extensions are subject to walk-in rates at the time of extension.
  • Booking multiple 12-hour stays (e.g., two for two nights) will be compressed into a continuous stay.
    • Example: 2 x 12-hour bookings = 1 continuous 24-hour stay, not 2 separate 12-hour blocks.

Discounts and Privileges

Our website currently does not apply PWD or Senior Citizen discounts automatically.

  • To avail of these privileges, please book directly via Facebook or email: [email protected]

Room Design and Preferences

  • Room themes and designs are subject to availability.
  • Guests requesting a specific room design must notify us at least 7 days in advance via email [email protected]

Pet-Friendly Hotel Policy

We welcome pets at Hotel Ava. To ensure a pleasant experience for all:

  • You can bring up to 2 pets per room.
  • Pets must not be left unattended in rooms.
  • Pets must be fully trained and properly restrained by guests.
  • Pets must be leashed when outside the room and within hotel premises.
  • Guests are responsible for cleaning up after their pets in and around hotel property.
  • Excessive noise such as barking must be controlled to avoid disturbing other guests.
  • Guests are liable for all damages or injuries caused by their pets.
  • Guests agree to hold the hotel, its owners, and staff free from liability and will be charged accordingly for any incidents or damages.